Personalising Public Services
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Personalising Public Services
Author | : Catherine Needham |
Publisher | : Policy Press |
Total Pages | : 215 |
Release | : 2011 |
Genre | : Political Science |
ISBN | : 1847427596 |
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This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
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