Quality Management for IT Services: Perspectives on Business and Process Performance

Quality Management for IT Services: Perspectives on Business and Process Performance
Author: Praeg, Claus-Peter
Publisher: IGI Global
Total Pages: 348
Release: 2010-09-30
Genre: Business & Economics
ISBN: 1616928913

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"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.


Quality Management for IT Services: Perspectives on Business and Process Performance
Language: en
Pages: 348
Authors: Praeg, Claus-Peter
Categories: Business & Economics
Type: BOOK - Published: 2010-09-30 - Publisher: IGI Global

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"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Quality Management for IT Services
Language: en
Pages:
Authors: Claus-Peter Praeg
Categories:
Type: BOOK - Published: 2011 - Publisher:

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"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Quality Management for Services
Language: en
Pages: 645
Authors: Manfred Bruhn
Categories: Electronic books
Type: BOOK - Published: 2023 - Publisher: Springer Nature

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This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality managemen
Managing Quality
Language: en
Pages: 228
Authors: Mihaela Kelemen
Categories: Business & Economics
Type: BOOK - Published: 2003-02-28 - Publisher: SAGE

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Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disc
Software Process Improvement and Capability Determination
Language: en
Pages: 294
Authors: Antanas Mitasiunas
Categories: Business & Economics
Type: BOOK - Published: 2014-10-13 - Publisher: Springer

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This book constitutes the refereed proceedings of the 14th International Conference on Software Process Improvement and Capability Determination, SPICE 2014, he