The Call Center Handbook

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The Call Center Handbook

Author	: Keith Dawson
Publisher	: CRC Press
Total Pages	: 283
Release	: 2007-03-30
Genre	: Computers
ISBN	: 1482280620

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This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

The Call Center Handbook Related Books

Language: en
Pages: 283

The Call Center Handbook

Authors: Keith Dawson

Categories: Computers

Type: BOOK - Published: 2007-03-30 - Publisher: CRC Press

GET EBOOK

This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use par

Language: en
Pages: 285

The Call Center Handbook

Authors: Keith Dawson

Categories: Computers

Type: BOOK - Published: 2003-11-20 - Publisher: CRC Press

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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center

Language: en
Pages:

Call Center Leadership and Business Management Handbook and Study Guide

Authors: Brad Cleveland

Categories: Call centers

Type: BOOK - Published: 2003 - Publisher: ICMI Press (International Customer Management Institute)

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This handbook is part four of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, custome

Language: en
Pages: 474

Call Center Operations Management Handbook and Study Guide

Authors: Brad Cleveland

Categories: Business

Type: BOOK - Published: 2004 - Publisher: ICMI Press (International Customer Management Institute)

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This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer

Language: en
Pages: 312

Call Center Management on Fast Forward

Authors: Brad Cleveland

Categories: Business & Economics

Type: BOOK - Published: 1997 - Publisher: ICMI Inc.

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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac