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"Complacency is the enemy. Be as vigilant with your customers as you would your dearest friend." The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience. Using a unique business parable, WOW delivers penetrating "ah-ha" moments in a lighthearted, sometimes laugh-out-loud writing style. It will resonate with anyone who deals with customers in any type of organization--from the newbie part-time employee, to the corporate CEO.
"Complacency is the enemy. Be as vigilant with your customers as you would your dearest friend." The Journey to WOW is an entertaining, humorous and deeply insi
Finally, a SELF-GUIDING BOOK to take students, adult learners, businesspeople, makers and searchers on the path to finding and activating their INNER SOCIAL ENT
Organized into more than 200 thought- and action-provoking elements—from the importance of clean trucks and bathrooms to conversations with entrepreneurs crea
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical
Are you looking for more motivation and inspiration in your life? Are you looking for that daily nudge or push to inspire you to reach your full potential - and
