The Lean Toolbox For Service Systems
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The Lean Toolbox for Service Systems
Author | : John Bicheno |
Publisher | : Picsie Books |
Total Pages | : 0 |
Release | : 2008 |
Genre | : Industrial efficiency |
ISBN | : 9780954124441 |
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Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.
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