The Real-time Contact Center

The Real-time Contact Center
Author: Donna Fluss
Publisher: Amacom Books
Total Pages: 256
Release: 2005
Genre: Business & Economics
ISBN: 9780814472569

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New technology and best practices to turn your contact center into a revenue generator.


The Real-time Contact Center
Language: en
Pages: 256
Authors: Donna Fluss
Categories: Business & Economics
Type: BOOK - Published: 2005 - Publisher: Amacom Books

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New technology and best practices to turn your contact center into a revenue generator.
Call Centers For Dummies
Language: en
Pages: 391
Authors: Real Bergevin
Categories: Business & Economics
Type: BOOK - Published: 2010-04-16 - Publisher: John Wiley & Sons

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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
Call Center Management on Fast Forward
Language: en
Pages: 312
Authors: Brad Cleveland
Categories: Business & Economics
Type: BOOK - Published: 1997 - Publisher: ICMI Inc.

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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac
Call Centers For Dummies
Language: en
Pages: 0
Authors: RĂ©al Bergevin
Categories: Business & Economics
Type: BOOK - Published: 2005-06-13 - Publisher: For Dummies

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A fun and simple guide to improving call center management and response Call Centers For Dummies serves as the ideal resource for call center managers. Concentr
Informationweek
Language: en
Pages: 734
Authors:
Categories: Computer service industry
Type: BOOK - Published: 2002 - Publisher:

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